At Natural Things, we are committed to providing high-quality natural skincare products that are carefully crafted with love and attention to detail. To maintain the integrity of our products and ensure the best experience for all customers, we have implemented a No-Refund Policy. Below are our policies and procedures for handling purchases, exchanges, and customer satisfaction.

Policy Overview

1. No Refunds

   • Due to the nature of our products, which are personal care items, we do not accept refunds on any purchases. This ensures the safety and quality of our products for all customers.

2. Damaged or Defective Products

   • If a product arrives damaged or defective, we will offer a replacement or store credit, subject to verification.

3. Exchanges

   • Exchanges are only available for unopened and unused products within 7 days of receiving their order by delivery date, provided the customer contacts us with proof of purchase and reason for the exchange.

4. Final Sale

   • All sale items, custom orders, or promotional products are final sale and not eligible for exchanges or store credit.

Procedures

1. Purchase Confirmation

   • All customers will receive a receipt or confirmation email detailing their purchase. The No-Refund Policy is clearly stated on the receipt, online checkout page, and store signage.

2. Customer Communication

   • If a customer has an issue with a product, they must contact customer service within 7 days of receiving their order.

   • Contact methods include email, phone, or a form on our website.

3. Verification Process

   • For damaged or defective products, customers must provide:

     • A photo of the product and packaging.

     • A description of the issue.

     • The order number or proof of purchase.

4. Resolution Options

   • If a product is verified as damaged or defective, the customer can choose:

     • A replacement product.

     • Store credit equal to the original purchase price.

5. Exchange Requests

   • Exchanges must be initiated within 7 days of delivery date.

   • Products eligible for exchange must be unopened, unused, and in their original packaging.

   • Customers are responsible for return shipping costs unless the error was on our part.

6. Customer Satisfaction Commitment

   • While we do not offer refunds, our team is dedicated to ensuring customer satisfaction.

   • If a customer is unhappy with their purchase, we will work with them to address concerns, provide recommendations, or offer solutions like store credit.

Additional Information

• Allergen Disclaimer: Customers are responsible for reviewing product ingredients for potential allergens. Our No-Refund Policy applies to reactions caused by individual sensitivities.

• Custom Orders: All custom or personalized products are final sale and not eligible for refunds, exchanges, or store credit.

• Shipping Policy: Shipping costs are non-refundable.

Acknowledgment

• By completing a purchase, customers acknowledge and agree to our No-Refund Policy as outlined above.

• By completing a purchase, customers acknowledge and agree to our Policy and Procedures outlined above.